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Noticeboard

BANK HOLIDAY - MONDAY 25TH MAY 2020
The surgery will be closed and will reopen Tuesday 26th May at 8am.


PLEASE BE AWARE THAT AS PER GUIDANCE FROM NHS ENGLAND, ANY ONLINE APPOINTMENTS WILL NOW BE TELEPHONE APPOINTMENTS AND NOT FACE TO FACE WITH A CLINICIAN. IF YOU REQUIRE A FACE TO FACE APPOINTMENT, PLEASE CONTACT THE SURGERY.

Coronavirus Update

Please do not book a GP appointment or attend if you or anyone you live with has symptoms of Coronavirus which include but are not limited to a cough, fever, aches or shortness of breath.

You must immediately:

  • Stay indoors and self isolate for 7 days.
  • Check NHS 111 online for how to manage your symptoms.
  • Ring NHS 111 if you find your symptoms are not manageable or change

You can complete the NHS 111 symptom checker here.

You can find more information on how to manage symptoms, isolating and social distancing here.

 


Repeat prescription requests are no longer accepted by phone.  Use the online service, post or request in person.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases
  • Anonymised patient information will also be used at local and national level to help the NHS England and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that he or she has a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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